Refund Policy

Your trust is the foundation of our brand, and we believe that every financial transaction should be handled with complete clarity, fairness, and efficiency. Our refund policy is structured to provide you with straightforward guidelines, predictable timelines, and seamless processing from initiation to final credit. Whether you are purchasing men’s sunglasses, women’s sunglasses, professional functional eyewear, sports goggles, or our children’s collection, we stand behind every item with a clear, customer-first refund framework designed to eliminate uncertainty and deliver peace of mind.

Refund Eligibility Criteria

Refunds are available for all standard returns initiated within our sixty-day window, calculated from the date your order is marked as successfully delivered. To qualify for a full refund, returned items must meet the following conditions:
  • Items must be in unworn, unaltered, and original condition, with no signs of use, scratches, or cosmetic wear.
  • All original packaging, protective hard cases, microfiber cleaning cloths, warranty documentation, and included accessories must be returned intact.
  • Prescription lenses, custom-tinted frames, or personalized engravings may be subject to specific evaluation criteria, clearly communicated at the time of purchase.
  • Returns initiated outside the sixty-day window or for items that fail condition verification may be declined or processed under alternative resolution pathways.

Refund Processing & Timeline

We prioritize speed and accuracy when handling financial adjustments. Once your return package arrives at our fulfillment facility, our quality assurance team conducts a comprehensive inspection to verify item condition, completeness, and authenticity. Upon successful verification, your refund is immediately authorized and routed to our payment processing system. All approved refunds are issued within five to ten business days. This timeframe represents our internal processing commitment; however, the final posting of funds to your account may vary slightly depending on your bank, credit card issuer, or digital wallet provider’s standard clearing cycles. You will receive an automated confirmation email the moment the refund is dispatched.

Payment Methods & Currency Consistency

To maintain absolute pricing clarity and eliminate conversion discrepancies, all refunds are processed exclusively in United States Dollars. Refunds are always issued back to the original payment method used during checkout. We do not redirect funds to alternate accounts, third-party payment profiles, or store credit systems unless explicitly requested and approved by our support team. If your original payment method has been closed or is no longer active, our financial operations team will coordinate a secure, verified alternative to ensure your funds are returned without delay. Every transaction record, receipt, and refund statement remains consistently denominated in USD.

Return Logistics & Shipping Considerations

We are proud to offer complimentary standard shipping on every product across our entire catalog. When initiating a standard return, our team provides a prepaid return shipping label through your account dashboard, ensuring a completely cost-free and streamlined return experience. Since all outbound orders already ship free of charge, no original shipping fees are deducted from your refund amount. The refunded total will always reflect the full product value originally charged at checkout. Once your return package is scanned into the carrier network, tracking updates will be synchronized with your order history for complete visibility.

Defective, Damaged, or Incorrect Items

Product quality and manufacturing precision are non-negotiable standards. If your eyewear arrives with lens imperfections, frame defects, hinge malfunctions, missing components, or incorrect item fulfillment, we prioritize immediate resolution. Please document the issue with clear, well-lit photographs and submit a return request through your account portal. Upon verification by our quality control team, we will process a full refund without deducting any fees, or arrange a complimentary replacement based on your preference. All return shipping costs for verified defective or incorrect items are fully covered by our operations team.

Order Cancellations & Pre-Dispatch Adjustments

If you need to cancel an order before it enters the fulfillment pipeline, please reach out to our support team as soon as possible. Orders that have not yet been prepared for dispatch are eligible for a complete refund, processed within five to ten business days. Once your order has been packaged, labeled, and handed off to our logistics partners, cancellation is no longer possible due to automated warehouse workflows. In such cases, the standard post-delivery return process will apply, and you may initiate a refund request once the package arrives.

Contact & Refund Assistance

Clear communication is essential to a smooth refund experience. For inquiries regarding refund status, return verification results, payment method updates, account-specific adjustments, or general policy clarification, please visit our dedicated Contact Us page. All official support channels, including our primary customer service email, inquiry forms, and response protocols, are centralized there to ensure your request is routed directly to our financial and customer care specialists. Our team is committed to providing accurate, timely, and personalized assistance at every stage of the refund process.

Our Ongoing Service Commitment

We continuously evaluate our refund workflows, verification standards, and customer communication protocols to ensure a consistently elevated experience. This policy is designed to provide you with complete visibility into how refunds are authorized, processed, and credited, while reinforcing our dedication to transparency, operational efficiency, and long-term customer trust. Thank you for choosing our eyewear collections. We stand firmly behind the craftsmanship, performance, and value of every product, and we are here to ensure your financial journey remains as seamless as your vision.